CTI for MS-CRM Integration for Windows
Free to try English Version: 5.0.16
Connect Microsoft Dynamics CRM to telephony central (Lync or TAPI 2.1 / 3.0).
Security Status: No Threats Detected
Software description
CTI for MS-CRM Integration proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI or Microsoft Lync and MS-CRM application-to speed-up the users / operators access to the information of the company.
Incoming calls: Automatic registration display (prospect-account and contact) of the caller-or automatic creation of a new activity associated to the number-if is missing in MS-CRM. Outgoing calls: Gives the possibility to directly reach the correspondant through the MS-CRM interface-or throught the CTI for MS-CRM Integration search function.